Refund Policy
Last updated: October 20, 2026
Funded milestones before work starts
After you fund the first milestone we confirm scope in writing. If we cannot deliver what you need within the package, or you decide not to proceed before work begins, the milestone is refunded in full through Upwork.
After work has started
Escrowed funds are released only for milestones you approve. If you cancel mid-milestone, we deliver everything completed so far and agree a partial release for the work done; anything unreleased is returned through Upwork.
Monthly engagements
Monthly retainers can be cancelled at any time and stop at the end of the paid month. Unused hours do not roll over unless agreed in writing.
Delivered work
Defects in delivered work are fixed free of charge within 30 days of delivery rather than refunded.
Disputes
All payments run through Upwork, so Upwork's payment protection and dispute process apply in addition to this policy.
How to request a refund
Message us on Upwork or email sales@dablewdevs.com with the contract details. We reply within two business days; approved refunds are issued through Upwork to your original payment method.
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